You need to know the territory if you expect to do business online “But, he doesn’t know the territory!” That famous line from “The Music Man” is as valid for virtual marketing (Internet) as it is for marketing on Main Street. The success or failure of a small business website depends on how well the owner or manager understands the framework of the “virtual territory” of the Internet. Here is what “knowing the territory” means when it comes to constructing a business website that works (spurs someone to act):
A “brochure” website is pretty much the same as a printed brochure. Think about the business meetings you have attended where you were simply handed a brochure. What did you do with it? Now guess what people do to most website brochures?
Careful here! “Seeing” does not equate to staying, buying or taking action of some kind. Many people SEE your newspaper ad but few if any will take any kind of action unless your offering incites them to do so. Ditto websites.
It is vital you understand that when you create any kind of website you will still have to seek out your customers. They will not seek you out. Think of winking at someone in a dark room. You are the only one who knows you are winking. If you think your local bricks and mortar marketplace is getting crowded, competition in cyberspace makes your “Main Street location” seem like it’s on a desert island! The sheer number of websites make our national debt look like pocket change. Think “gazillions!” Just like Harold Hill in River City, Iowa, you better “know the territory” if you expect to construct a business website that works. Remember that a website will cost you money to build and money to maintain . . . and you will still need to conduct your traditional marketing program. If you do decide to enter the online battlefield, prepare and organize in advance. That means decide what you specifically intend to accomplish with your website and then set up a budget and a plan to make it happen.
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